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It is not what we say in this world that really matters, it is our behavior.

My wife and I purchased (new) a 2005 HitchHiker II LS UKTG fifth wheel trailer after conducting a year-long search for the right unit.  We talked to dealers of many brands and people with experience across many brands; we went to shows; we bought the CD from RV Consumer Group, and my wife spent lots of hours on various on-line chat forums.  One particularly helpful source was the manufacturer of HitchHiker; several telephone conversations with their always friendly and patient engineers provided particularly helpful information.

Our first eighteen months of ownership produced a lot of enjoyment with only small glitches.  We put approximately 13,000 miles on the unit during this period because I was still full-time employed;  I’m a university professor.  We took our first long trip in Fall, 2007, a trip facilitated by my going to half-time at my university.  From Texas to Maine the trip was, as before, simply great.  However, when we started out way back to Texas via Connecticut/Pennsylvania/Virginia/Alabama/Florida, we encountered our first serious problem with our trailer.  Based upon the sudden and catastrophic tread wear on one of the front tires, we thought we had somehow bent an axle.  After discussions with my home dealer, with Dexter (manufacturer of the axle), a couple of frame shops, and with the service guys at Custom Campers, we set up a time/date for having the unit repaired.  The problem actually turned out to be a case of broken axle hangers that allowed the frame to drop down on the springs and axle.  We got the unit repaired and continued our trip as previously planned.

When we got back home, we had a couple of additional things to do related to the breakdown in Connecticut.  We replaced the two damaged shock absorbers and had a band installed on the leaf springs to prevent rotation.

Now, here’s the really interesting part of this experience—the part that we feel justified our selection of HitchHiker and the extensive search that led to that decision.  While we were still in Connecticut, I talked with Mr. Clay Harding, head of the warranty section at Custom Campers about our problem.  Mr. Harding was very concerned and asked that I detail our problem (with accompanying pictures) after we returned home.  I reminded him that while our unit only had about 13,000 miles on it, the unit was, in fact, more than six months out of warranty.  Mr. Harding emphasized, however that HitchHiker stands behind its products and does not feel restricted to specific dates when trying to resolve problems such as we had experienced.  After reviewing our case, Mr. Harding sent me a check for the essential repairs, including the tire that was destroyed in the process.

As is inevitably the case, it is not what we say in this world that really matters, it is our behavior.  So when Hitchhiker tells you as a prospective customer that they believe in their product, their behavior in my case is pretty convincing evidence that their promise is dependable.

--texasfifthwheeler

Here is a link to the original post on the NuWa Owners Forum


We felt visitors to www.nuwa.com would be interested in the above comments, which were used with permission of the NuWa Owners Forum member.

Note: The NuWa Owners Forum is not affiliated with NuWa in any way, however we do occasionally participate in some of the discussions, and share our viewpoint with members. For more information, visit the group at
www.nuwaowners.org

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    It is not what we say in this world that really matters, it is our behavior.

    My wife and I purchased (new) a 2005 HitchHiker II LS UKTG fifth wheel trailer after conducting a year-long search for the right unit.  We talked to dealers of many brands and people with experience across many brands; we went to shows; we bought the CD from RV Consumer Group, and my wife spent lots of hours on various on-line chat forums.  One particularly helpful source was the manufacturer of HitchHiker; several telephone conversations with their always friendly and patient engineers provided particularly helpful information.

    Our first eighteen months of ownership produced a lot of enjoyment with only small glitches.  We put approximately 13,000 miles on the unit during this period because I was still full-time employed;  I’m a university professor.  We took our first long trip in Fall, 2007, a trip facilitated by my going to half-time at my university.  From Texas to Maine the trip was, as before, simply great.  However, when we started out way back to Texas via Connecticut/Pennsylvania/Virginia/Alabama/Florida, we encountered our first serious problem with our trailer.  Based upon the sudden and catastrophic tread wear on one of the front tires, we thought we had somehow bent an axle.  After discussions with my home dealer, with Dexter (manufacturer of the axle), a couple of frame shops, and with the service guys at Custom Campers, we set up a time/date for having the unit repaired.  The problem actually turned out to be a case of broken axle hangers that allowed the frame to drop down on the springs and axle.  We got the unit repaired and continued our trip as previously planned.

    When we got back home, we had a couple of additional things to do related to the breakdown in Connecticut.  We replaced the two damaged shock absorbers and had a band installed on the leaf springs to prevent rotation.

    Now, here’s the really interesting part of this experience—the part that we feel justified our selection of HitchHiker and the extensive search that led to that decision.  While we were still in Connecticut, I talked with Mr. Clay Harding, head of the warranty section at Custom Campers about our problem.  Mr. Harding was very concerned and asked that I detail our problem (with accompanying pictures) after we returned home.  I reminded him that while our unit only had about 13,000 miles on it, the unit was, in fact, more than six months out of warranty.  Mr. Harding emphasized, however that HitchHiker stands behind its products and does not feel restricted to specific dates when trying to resolve problems such as we had experienced.  After reviewing our case, Mr. Harding sent me a check for the essential repairs, including the tire that was destroyed in the process.

    As is inevitably the case, it is not what we say in this world that really matters, it is our behavior.  So when Hitchhiker tells you as a prospective customer that they believe in their product, their behavior in my case is pretty convincing evidence that their promise is dependable.

    --texasfifthwheeler

    Here is a link to the original post on the NuWa Owners Forum


    We felt visitors to www.nuwa.com would be interested in the above comments, which were used with permission of the NuWa Owners Forum member.

    Note: The NuWa Owners Forum is not affiliated with NuWa in any way, however we do occasionally participate in some of the discussions, and share our viewpoint with members. For more information, visit the group at
    www.nuwaowners.org


    This testimonial is also available for viewing online at http://www.nuwa.com/testimonials/questions/95/