From: Bob & Aleine M.
To: Russ Herron
Cc: Mike Mitchell
Sent: Friday, November 09, 2007 3:19 PM
Subject: Thank You Russ
My wife and I would like to thank you for the extra effort you made to help us with our decision as to what trailer to purchase. Not only did you give an excellent factory tour, you suggested that we meet on Wednesday morning, Nov 7th, to look at the new fabric samples. As you recall, my wife is quite particular about colors and it is very important to her to make the correct color selection. The details you pointed out in the factory tour helped us understand how the trailer "works". All these items seem real ordinary to people who work with them everyday, but this is our first 5th wheel purchase and we want to know and understand what we are buying. We appreciated the effort to show us the 28.5 and the 29.5 LK that you had at Custom Campers.
I am sending a copy of this to Mike Mitchell because I want him to know that we are pleased with how you answered our questions and the extra effort you exhibited by taking us to Nu Wa and showing us the new colors. I have run my own business in the past and I feel that good employees and very hard to find and that the CEO needs to know when a potential customer is very happy with the performance and knowledge of an employee.
Thank you for all the help you have given us.
Bob & Aleine M.
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