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An Open Letter to Mike Mitchell

We felt visitors to www.nuwa.com would be interested in the following comments, which were used with permission of the NuWa Owners Forum member.


May 6, 20007

Mike Mitchell, CEO
NuWa Industries
Chanute,KS

Dear Mike:

Several months ago I began looking for a used late model middle to high end fifth wheel to replace my current one.  I was aware of NuWa products and their reputation for quality and durability so Hitchhikers and Snowbirds were on my list.  I talked with friends who own or have owned one and searched internet classified ads.  I quickly discovered that NuWa products hold their value.  Prices of used units were quite high.  This discovery led me to alter my plans and consider a new one instead.

As I began studying the various models, standard features, and optional equipment I found your company website and the NuWa owner’s forum to be very valuable.  Owner opinions of the various models and options assisted me in the process.  Being able to balance features, prices, weights, and owner’s opinions from the comfort of my home was extremely handy and beneficial. 

As I weighed the choices I made several phone calls to NuWa offices and was able to discuss features like standard, storm, or dual pane windows; air conditioners v. heat pumps; second ac units and Fantastic Vents; floor plans and cabinetry; upholstery fabrics and colors, and other options with knowledgeable and courteous NuWa staff members.  I also sent several questions via email.  Each time I contacted NuWa I received prompt and helpful replies from your dedicated staff.

After I decided on a model and options I used the dealer list on your website to contact dealers to discuss price.  I talked with several who were courteous and helpful and felt a little guilt that I could not buy from all of them.

After deciding on a dealer I visited the NuWa factory three times to take the factory tour.  During my first tour I had the surprising pleasure of sitting down over coffee to discuss features and obtain technical answers from Ed Cox.  I’m sure you know that Ed is an extremely valuable asset as an ambassador for your company.  He is the best!

While my order was pending I learned from the owner’s forum of several additional optional or custom features that I wanted to add to my trailer and after a second factory tour decided to change the color scheme.  Ed cheerfully and efficiently accommodated each of my change requests and Lori courteously helped me with the color change.  I know those last minute changes were annoying.

Last week as my new Hitchhiker neared completion I had the pleasure of visiting the factory once again.  Ed graciously escorted me to the factory floor and allowed me to spend an hour with my new unit before it was completed.  Several factory employees greeted me in a warm and friendly manner and talked about the trailer with me as I inspected it.  The following day, when my trailer was released, Ed Cox personally hooked up and delivered it 100 miles to my dealer.  That courtesy amazed me.  It is probably extremely rare in the RV industry!

I took delivery on Thursday, May 3rd.  My dealer, Bruce Sisson at Olathe Ford RV in Gardner, KS was as straightforward and sincere as an old friend.  Each of the options and special features I requested were installed, exactly as promised.  The attention to detail and overall quality of my Hitchhiker Discover America 32 LKTG is outstanding.  I look forward to many years of satisfied ownership.  If the long term ownership experience of a NuWa product is as pleasant as the selection, ordering, and delivery process was it will be a truly outstanding experience.

Please accept my warm and sincere thank you for a superior buying experience and for outstanding value in the product.  I will recommend your company, staff, and products to everyone I meet.

Sincerely,
Harvey

Here is a link to the original post.


Note: The NuWa Owners Forum is not affiliated with NuWa in any way, however we do occasionally participate in some of the discussions, and share our viewpoint with members. For more information, visit the group at www.nuwaowners.org.

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    An Open Letter to Mike Mitchell

    We felt visitors to www.nuwa.com would be interested in the following comments, which were used with permission of the NuWa Owners Forum member.


    May 6, 20007

    Mike Mitchell, CEO
    NuWa Industries
    Chanute,KS

    Dear Mike:

    Several months ago I began looking for a used late model middle to high end fifth wheel to replace my current one.  I was aware of NuWa products and their reputation for quality and durability so Hitchhikers and Snowbirds were on my list.  I talked with friends who own or have owned one and searched internet classified ads.  I quickly discovered that NuWa products hold their value.  Prices of used units were quite high.  This discovery led me to alter my plans and consider a new one instead.

    As I began studying the various models, standard features, and optional equipment I found your company website and the NuWa owner’s forum to be very valuable.  Owner opinions of the various models and options assisted me in the process.  Being able to balance features, prices, weights, and owner’s opinions from the comfort of my home was extremely handy and beneficial. 

    As I weighed the choices I made several phone calls to NuWa offices and was able to discuss features like standard, storm, or dual pane windows; air conditioners v. heat pumps; second ac units and Fantastic Vents; floor plans and cabinetry; upholstery fabrics and colors, and other options with knowledgeable and courteous NuWa staff members.  I also sent several questions via email.  Each time I contacted NuWa I received prompt and helpful replies from your dedicated staff.

    After I decided on a model and options I used the dealer list on your website to contact dealers to discuss price.  I talked with several who were courteous and helpful and felt a little guilt that I could not buy from all of them.

    After deciding on a dealer I visited the NuWa factory three times to take the factory tour.  During my first tour I had the surprising pleasure of sitting down over coffee to discuss features and obtain technical answers from Ed Cox.  I’m sure you know that Ed is an extremely valuable asset as an ambassador for your company.  He is the best!

    While my order was pending I learned from the owner’s forum of several additional optional or custom features that I wanted to add to my trailer and after a second factory tour decided to change the color scheme.  Ed cheerfully and efficiently accommodated each of my change requests and Lori courteously helped me with the color change.  I know those last minute changes were annoying.

    Last week as my new Hitchhiker neared completion I had the pleasure of visiting the factory once again.  Ed graciously escorted me to the factory floor and allowed me to spend an hour with my new unit before it was completed.  Several factory employees greeted me in a warm and friendly manner and talked about the trailer with me as I inspected it.  The following day, when my trailer was released, Ed Cox personally hooked up and delivered it 100 miles to my dealer.  That courtesy amazed me.  It is probably extremely rare in the RV industry!

    I took delivery on Thursday, May 3rd.  My dealer, Bruce Sisson at Olathe Ford RV in Gardner, KS was as straightforward and sincere as an old friend.  Each of the options and special features I requested were installed, exactly as promised.  The attention to detail and overall quality of my Hitchhiker Discover America 32 LKTG is outstanding.  I look forward to many years of satisfied ownership.  If the long term ownership experience of a NuWa product is as pleasant as the selection, ordering, and delivery process was it will be a truly outstanding experience.

    Please accept my warm and sincere thank you for a superior buying experience and for outstanding value in the product.  I will recommend your company, staff, and products to everyone I meet.

    Sincerely,
    Harvey

    Here is a link to the original post.


    Note: The NuWa Owners Forum is not affiliated with NuWa in any way, however we do occasionally participate in some of the discussions, and share our viewpoint with members. For more information, visit the group at www.nuwaowners.org.


    This testimonial is also available for viewing online at http://www.nuwa.com/testimonials/questions/43/