An interesting post on the owners forum recently discussed obtaining service in areas where we don't currently have strong dealer representation. The below post from member "Ramtough" explains his experience, and reasons why this should not be of concern. NuWa is working on obtaining additional dealer representation, but the process moves slower than we would like in this economy. NuWa stands behind our product, and you will receive proper warranty support regardless of where you are. A post farther up in the thread from Mike Mitchell, NuWa CEO, provides additional information. Please visit with us if you have any concerns in this area.
Forum post from member "Ramtough" is reprinted below:
I am proud to say that I am one of the few who live in GA and own a HitchHilker. I had seen them on the road but I was introduced in person to NUWA in Texas. I had been in the market for over two years and when I started studying the brand - the choice soon became clear. I too was concerned about availability of service. The issue with warranty service which was a concern was not a problem. At every turn, NUWA has done right by me. With the exception of the coach itself, all of the components can be found on any of a number of brands and can be serviced anywhere. After the initial sale, I don't see where a dealer provides any value. Every request I made for warranty support was immediately approved.
I like not meeting my coach on the road everywhere I go. I enjoy the inquiries I get from Rv'ers who approach me in the east to ask about my HitchHiker. I travel comfortably knowing the quality engineered into my coach and the integrity demonstrated by the company in its dealings with me and the frequent recognitions of NUWA's integrity I see on this forum. I have not had a serious problem but I am confident that if I experienced a problem anywhere in the country, NUWA would do anything within reason to assist me. For all of the compliments I have seen on this forum from time to time about other brands, I have never seen the companies themselves complimented or their CEOs recognized like we have here. Many of us can cite examples of friends who have purchased SOB for price, eye candy, etc. then experienced terrible frustration trying to deal with the manufacturer after the sale. Every time I see this, I thank myself again for voting my $ with NUWA.
Here is a link to the original post on the NuWa Owners Forum
We felt visitors to www.nuwa.com would be interested in the above comments, which were used with permission of the NuWa Owners Forum member.
Note: The NuWa Owners Forum is not affiliated with NuWa in any way, however we do occasionally participate in some of the discussions, and share our viewpoint with members. For more information, visit the group at www.nuwaowners.org
This testimonial is also available for viewing online at http://www.nuwa.com/testimonials/questions/132/