Note: We at NuWa are fans of the Demco product, and the superior service provided by their staff. It's not often I want to post a testimonial on behalf of a vendor, however NuWa desires to recognize suppliers who not only provide great products, but are responsive to customer service needs. We think Demco and Scott deserve an "atta boy". -- Mike Mitchell, NuWa CEO.
Sent: Wednesday, June 03, 2009 2:50 PM
Subject: Demco Glide Ride
I am the product coordinator for the RV products at Demco. We manufacture the Glide Ride which you spoke to NuWa about in regards to the clunking and banging that you were experiencing with our product. I was asked to contact you and hopefully explain what may be causing this.
We had a run of the links made that were slightly oversized in tolerance, which would allow the pin plate to move back and forth much more freely than originally designed. We have since reduced the tolerance specifications and have not had this problem. We have been handling this issue on an individual basis and would be more than happy to take care of yours as well. Please contact me at 800-543-3626 or email me if I can be of service to you. We appreciate the feedback from our customers just like NuWa does. It is valuable information and we continue to try and make the best product for our customers. Thanks again.
Demco - Dethmers Mfg. Co.
4010 320th St. Boyden, Ia. 51234
This testimonial is also available for viewing online at http://www.nuwa.com/testimonials/questions/112/