We love our NuWa HitchHiker Champagne. During this terrible economic time, Mike Mitchell and the NuWa employees have demonstrated incredible business ethics and honesty and have diligently supported NuWa Owners.
We visited the NuWa factory for some warranty work in December, after it was (originally) announced that NuWa was closing their production facility (but that they were committed to maintaining their service facility at least until the end of 2010 to honor warranties on units sold). During our visit the production manager informed us of an additional repair item that we had never noticed, but that was covered by their warranty. As we didn't want to remain in Kansas for NuWa to handle the issue immediately, the production manager instructed us to schedule a return trip to the factory on our trip back north in the spring. (He also pointed out a worn tire that was a safety issue and recommended that we have that taken care of at a tire facility immediately.) Even as employees were looking at an imminent layoff, uniformly they were diligent and looking out for the NuWa owners. I spoke with individuals at the NuWa factory who had worked for NuWa for their entire career and individuals in town who had previously worked for NuWa suppliers, uniformly they spoke positively of NuWa quality. When so many companies are leaving their owners as orphans, NuWa stands way above the fray.
On Friday we posted a question regarding our external SeeLevel Tank Monitoring System on the NuWa Owner's Forum (which is independently owned and controlled by three owners), within two hours a NuWa employee sent us a private message suggesting that we call him directly for assistance. We are impressed with the quality of the NuWa HitchHiker product and constantly amazed at the responsiveness and support of NuWa after the sale. We're extremely happy that NuWa is brave enough to resume production in such a difficult economic time.
YEAH! GO! American Small Business! I would guess that NuWa and their suppliers are the major employers in Chanute, Kansas. Hopefully the re-emergence of NuWa means that the economy is ready for the upswing.
Robert & Leslie
'07 F-350 PSD
'07 CE 35 CKQG Plan 2
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Note: The NuWa Owners Forum is not affiliated with NuWa in any way, however we do occasionally participate in some of the discussions, and share our viewpoint with members. For more information, visit the group at www.nuwaowners.org
This testimonial is also available for viewing online at http://www.nuwa.com/testimonials/questions/107/