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All Questions - Sorted by Date
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There were 45 questions found in this category:
 Is there a Campground close to NuWa?
The City of Chanute operates a campground only moments from NuWa, and the first 48 hours are free! (links to more info are below). City of Chanute Santa Fe Park & Campground informationCity of Chanute Website home page
- If I purchase from the factory, how does the process happen?
There are lots of possibilities here. The best suggestion is to make contact with Ed Cox, Orville Breiner, or Shawn Steffen in the NuWa sales department. They are instructed to meet your needs before they sell you anything. You might begin a communication by email or a phone call. You might even ...
- What brands and sizes of tires does NuWa use, and what are the specifications?
(Always realize we will substitute as needed for shortages or quality issues)While other mass produced RV brands frequently have tire and wheel failures, NuWa has not experienced these types of issues. Our choice to use more expensive tires and wheels is obviously the reason. For 2010 the follow ...
- I would like to buy a HitchHiker from a dealership that I know and like, but isn’t a NuWa dealer. Can this be arranged?
If the dealer you describe is in the protected territory of one of our "stocking" dealers, the answer will always be no, unless the stocking dealer gives approval. NuWa Industries only sells it’s products to authorized and contracted NuWa dealers. If there is a "good" dealership or even a ...
- Your Roadmap for Factory Purchase Information
How would you like to purchase one of the most respected 5th wheels knowing you got the best possible price, and without having to worry about whether someone might be trying to take advantage of your lack of knowledge and information? NuWa is changing the way we and our dealers do business, bec ...
- What does my Warranty cover? Can I see a copy of the official warranty document?
2010 & 2009 Model Year Warranty: NuWa and our suppliers provide a 12 month "bumper to bumper" warranty, with 24 month structural warranty (see warranty document.) NuWa's customers continuously compliment NuWa's proactive approach to customer warranty support. The complete Warranty document is a ...
- Do I need to upgrade the suspension system on a NuWa product?
This is a good question to ask members on the NuWa Owners Forum www.nuwaowners.org. Do a search first, as there is quite a bit of information on this topic already posted by forum members. Right now there is a lot of activity by suppliers of suspension systems, pin box and hitch technology to i ...
- How is NuWa's New Pricing Method Better for Me? Please explain how it works.
1. It's more transparent, and easier to understand. 2. It is intended to automatically offer you the lowest price. 3. Eliminating need to negotiate price allows focus on your true needs. 4. Price is determined by factory and is the same at all locations. 5. It eliminates the markup and pricing ...
- Do you offer factory tours?
You bet we do! We love to show off our superior production process.Tours of the NuWa Industries manufacturing plant are given Monday-Friday (except holidays & vacation) at 9:45 AM. No appointment is necessary.We also have units for sale and on display, which you can see at any time. We do recomm ...
- What is this NuWa Owners Forum I keep hearing about?
"Prospective NuWa buyers will find this forum an especially valuable place to obtain assistance in making your buying decision. It is a great place to communicate with other NuWa owners and ask questions of those with true experience using their NuWa Fifth Wheel"-- Mike Mitchell, NuWa CEOThe Nu ...
- Can I use a short bed truck, and if so, do I need a sliding hitch on my tow vehicle?
Many customers are uncertain whether to purchase a short bed or long bed truck, and whether they need a sliding hitch when a short bed truck is combined with a NuWa. It used to be that the typical pickup configuration regarding the cab size and bed length for towing fifth wheels was the extend ...
- Can I take delivery of my new HitchHiker at the Factory?
Customers purchasing from the factory will complete the purchase process at the time they pick up their new trailer at the factory. The factory provides a full service delivery to the customer, and there is a $420 charge for the customer orientation / unit prep / full LP gas / title and document ...
- Is the Blue Dow foam insulation NuWa uses really as good as they say?
Yes, probably better. The rest of the industry typically uses white bead foam insulation board. The same thickness of Blue Dow foam has more than 25% greater strength and insulation than the white bead foam. It would take a 2" thick piece of white bead foam to match Dow's superior characteristic ...
- Can I bring my HitchHiker to the factory for service?
Yes, you can. NuWa has provided factory service for many years as support for dealer efforts to meet the service expectations of customers. Chanute, Kansas is in the center of the United States. Whether it be because of convenience for Winter Snowbirds traveling to or from their homes in the Nor ...
- Can I buy factory direct?
NuWa will in fact begin to allow factory direct purchases beginning with 2010 models (and remaining 2008/2009 models still at the factory as of June 1, 2009.) NuWa will also offer a selection of used HitchHiker's and hitch installation. Local truck dealers will also be asked to provide special p ...
- Why don't more manufacturers provide a MSRP price sheet?
We at NuWa think they should. Customers deserve to know that the factory establishes a reasonable retail price for it's products rather than allowing dealers to set different Suggested Retail Prices for the same product. In our opinion dealers should not be allowed to set retail prices and those ...
- Why can't I get a larger discount from MSRP on HitchHiker products like my friends say they got on their other brand?
The fact is that MSRP's are not the same on all brands, nor are they always provided by the manufacturer. Many of the "new" brands from Indiana are using what we describe as "smoke and mirrors" by proposing a MSRP markup percentage that is substantially greater than is the tradition of the indus ...
- Are all NuWa dealers required to provide warranty service, regardless of where I purchase my coach?
NuWa "advises" customers to purchase "close to home" for service, and requests that all NuWa dealers provide warranty/service regardless of where a unit was purchased. Some customers will now choose to purchase from the factory, because they don't have a nearby dealer, or their transient lifes ...
- Can you explain how I utilize NuWa’s Factory Service Department?
Service and warranty parts are available to your local NuWa dealer or an independent service center when appropriate. You or a staff member of those entities can communicate your needs by phone or email. Factory service and parts are available for our many HitchHiker owners, although service ty ...
- How can getting less (for my trade) mean getting more?
The answer is old fashioned trust and transparency of the trade process. Too many customers erroneously focus on how much they get for their trade. It’s the natural emotion of a person, who made a large investment. Even with certain facts in front of them some consumers still can’t g ...
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